Frequently Asked Questions
1. Will Santa be arriving on his Sleigh with reindeer? No, the sleigh is only slightly visible on Christmas night and the reindeer are in conditioning for their big night so other transportation is provided.
2. Can Santa pose for pictures? Absolutely!
3. Will Santa be handing out anything? Santa will hand out whatever you provide such as candy canes or gift distribution with the help of his helper elf and your staff.
4. What if we only need Santa for an hour to make an appearance and leave? The minimum is 2hrs BUT make your needs known and depending on your location and other booking requests, the magic of Christmas may work in your favor.
5. Will I get the Santa that is pictured on the site? Santa is a very busy guy so we have other hand picked Santa's to make sure we can fill the need. We cannot guarantee a particular Santa.
6. Can I write you a check? There are very few banks at the North Pole so cash or credit only unless it is an HOA check. HOA's are always on the "Nice" list so Santa makes special concessions for them.
7. What if I need to cancel? You have 14 days from your reservation date to cancel for a full refund.
8. If I reserve now how do I know you didn't forget me in December? You will see your date reserved on the calendar and receive reminders prior to the event. Elves are also available if you just want to email to confirm.
9. How much is the reservation fee or deposit? The reservation fee is $75.00 which is applied to your total at appearance. You pay the difference in cash, credit, or HOA check once Santa arrives before he begins spreading his joy & merriment. Typically you will pay the helper elf. If you go over your scheduled time it will be $50.00 for each additional 30 minutes.
10. If a child tells Santa what they want for Christmas, will Santa pass that along? Absolutely! Santa will repeat it loudly or share with the helper elf so they can write it down.
11. Do you check Santa's background? YES! We make sure no Santa stand in or helper elf is a danger to children or women with a background check to include the sex offender registry. Handpicked Santas.
12. Is Santa's beard real? Not yet...but he's working on it!
13. Do I still need to fill out the Reservation Form if I pay deposit on Paypal? YES. We need the information from the form so Santa can get to the event.
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